Electricity: Electrical current in Vietnam is 220 volts, 50Hz. Plugs are either the two flat-pin or the two round-pin type. Three rectangular blade plugs can be found in some of the newer hotels.
Money: The official currency is the Vietnamese Dông (VND). Currency can be exchanged at banks, bureaux de change and larger hotels, though only US dollars are easily exchanged outside of major cities. Visa and MasterCard are becoming more widely acceptable, particularly in Hanoi, Ho Chi Minh City and all major tourist centres. US currency is accepted by many hotels in tourist centres and is useful as a back-up, but notes must be relatively new and unmarked. Between four and nine million Dông can be withdrawn from ATMs at a time, and most banks will have useful leaflets listing ATM locations throughout the country. Dông is not easy to find outside of Vietnam and can be difficult to exchange, so change money on arrival and use up leftover cash before departing Vietnam.
Language: The official language in Vietnam is Vietnamese. Some Chinese, English and French are spoken. Tour guides can also speak Russian and Japanese. Numerous ethnic languages are also spoken in parts.
Entry requirements for Americans: US passport holders must have a passport valid for 6 months beyond intended stay. Visas are required.
Entry requirements for UK nationals: UK passport holders must have a passport valid for six months beyond arrival date, and a visa is required. E-visas can be obtained before departure. Passengers must have a printed e-visa confirmation. Visas are not required for stays of up to 15 days for UK Citizens. Visas are not required for stays of up to 30 days for UK nationals arriving at Phu Quoc (PQC).
Entry requirements for Canadians: Canadians must have a passport valid for 6 months beyond the period of intended stay, and a visa is required.
Entry requirements for Australians: Australians must have a passport valid for 6 months beyond the period of intended stay, and a visa is required.
Entry requirements for South Africans: South Africans must have a passport valid for 6 months beyond the period of intended stay, and a visa is required.
Entry requirements for New Zealanders: New Zealanders must have a passport valid for 6 months beyond period of intended stay, and a visa is required.
Entry requirements for Irish nationals: Irish nationals must have a visa and a passport valid for 6 months beyond the period of intended stay.
Passport/Visa Note: Although officially Vietnam demands six months' of validity on passports, passports valid for at least one month after expiry date of visa will be accepted. Nationals of a handful of countries only require three months of passport validity. All visitors must have sufficient funds for the duration of their stay, onward or return tickets, and all documents needed for next destination. Visitors should hold a spare passport photograph on arrival in Vietnam for use on the immigration form that must be filled out. They should retain the yellow portion of their immigration Arrival-Departure card on entry to Vietnam, as this is required for exit. Visitors coming from countries with no Vietnamese diplomatic representation will be issued a visa on arrival, provided the visitor is holding a letter from Vietnamese Immigration confirming this. It is highly recommended that travellers' passports have at least six months' validity remaining after the intended date of departure from their travel destination. Immigration officials often apply different rules to those stated by travel agents and official sources.
Getting around: Travelling by plane is the fastest way to cover big distances in Vietnam and domestic carriers are Vietnam Airlines and Jetstar Pacific. Trains are a popular and comfortable method of overland transport too, though they are substantially more expensive than buses. Travellers can catch the Reunification Express, an overnight train that runs the entire coast from Hanoi to Ho Chi Minh City and takes approximately 30 hours. Long-distance bus services connect most cities in Vietnam and public buses travel between the cities' bus stations. Travellers should note that international driver's licenses are not accepted in Vietnam, making car rental very difficult, but hiring a car with a driver is quite common. Adventurous travellers can travel through Vietnam by motorcycle or bicycle while pedicabs (three-wheeled bicycle taxis) still roam the streets of Vietnam's cities. Travellers should use note that when hailing a taxi they should use one of the main companies such as Vinataxi (bright yellow) or Mai Linh (white and green).
Travel Health: Health risks in Vietnam include Hepatitis A and E, typhoid, Japanese encephalitis, bilharzia, plague, cholera, diarrhoea and HIV/AIDS. Malaria prophylaxis is recommended for travel outside the main cities and towns, the Red River delta and north of Nha Trang. There has been an increase in the amount of reported cases of dengue fever in recent years, and visitors should take care to protect themselves from mosquito bites during the day, especially just after dawn and just before dusk, particularly in the southern Mekong Delta region. Travellers should seek medical advice about vaccinations at least three weeks before leaving for Vietnam and ensure they have adequate insect protection. Typhoid can be a problem in the Mekong Delta. Those arriving from an infected area require a yellow fever vaccination certificate. Water is drinkable, but visitors usually prefer to drink bottled water. Decent health care is available in Hanoi and Ho Chi Minh City (Saigon) with English-speaking doctors, and there is a surgical clinic in Da Nang, but more complicated treatment may require medical evacuation. Pharmacies throughout the country are adequate, but check expiry dates of medicines carefully and be aware that some medicines are counterfeit. Health insurance is essential.
Tipping: Most restaurants and hotels in Vietnam now add a five to ten percent service charge to their bills. In top hotels porters expect a small tip. Hired drivers and guides are usually tipped, and it is customary to round up the bill for taxi drivers in the cities. Tipping is not generally expected, but some small change for most services is appreciated.
Safety Information: Vietnam is relatively safe travel destination and violent crime is uncommon. Petty crime can be an issue in Ho Chi Minh City (Saigon) and other large cities and tourist hot spots, so visitors should be wary with their belongings when in crowds and on public transport. Travellers are advised to leave valuables in their hotel safe and avoid obvious displays of wealth. During the monsoon season (usually between June and October) the country is prone to serious flooding and typhoons (until December), particularly the Mekong Delta and Central Region.
Local Customs: Travellers should try to dress modestly when away from the beaches (shoulders covered and shorts below the knee) and avoid excessive public displays of affection. Shoes must be removed on entering religious sites and a donation is expected when visiting a temple or pagoda. Photography is restricted at ports, harbours and airports, and it is polite to ask permission before taking photographs of people, especially of ethnic minorities. Visitors should never leave chopsticks sticking upright in a bowl of rice as it has strong connotations with death. Travellers should use a hand as opposed to pointing with a finger.
Business: Business practices in Vietnam are conducted in a similar fashion to those of China, Japan and Korea rather than their Southeast Asian counterparts. Pride and tact are important to bear in mind, as practices tend to be formalised more so than in Western countries. Often it is best to be introduced rather than approach the person with whom business is intended for fear of suspicion. Negotiations and settlements may take longer as the Vietnamese like to examine contracts thoroughly. Formal dress is common but in summer months the dress tends to be more casual. It is important to be on time for business appointments as the Vietnamese consider lateness rude. The person is always addressed as Mr., Mrs., and Ms., followed by their personal name (not family name), unless otherwise referred; it is worth finding out in advance. Shaking hands with both hands is the most respectful greeting although bowing is still popular among the older population, and meetings always begin with the exchange of business cards, which should be given and received with both hands; each person expects to receive one, so be sure to bring a vast supply. Business hours are typically 8am to 5pm Monday to Friday with an hour taken at lunch, and 8am to 11.30am on Saturdays.
Communications: The international country code for Vietnam is +84. The outgoing code is 00, followed by the relevant country code (e.g. 001 for the United States or Canada). City/area codes are in use, e.g. Hanoi is (0)4 and Ho Chi Minh City is (0)8. Wifi availability is widespread, expecially in the cities.
Duty Free: Travellers to Vietnam over 18 years do not have to pay duty on the following items: 200 cigarettes, 20 cigars, 250g tobacco, 1.5 litres alcohol with alcohol content higher than 22 percent and 2 litres below 22 percent; up to 5kg tea and 3kg coffee; perfume and items for personal consumption within reasonable amounts; other goods to the value of five million Vietnamese dong.
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